Return and Refund Policy

If your order is eligible for a return, you may submit a request by following the policy outlined below.

30-Day Return Window

Return requests must be received within 30 days from the date the package is marked as delivered. Requests submitted after this period cannot be accepted.

Return Eligibility

Items submitted for return must meet the following requirements:

Returned within the 30-day return period.
Not used or altered.
Sent back with the original packaging.
Includes all accessories and supplied components.
Returned in the same condition as received.

How to Submit a Return

To begin a return, email support@zalleda.com with your order number and a brief explanation of the reason for your request.

After your request has been reviewed, you'll receive instructions explaining where to send the package. Packing the item carefully before shipping is recommended to help reduce the chance of transit damage.

Refund Details

Returned items are inspected after arrival. Once the review is complete and the return is approved, the refund process will begin.

Refunds are issued to the original payment method.
Most approved refunds are completed within approximately 7 business days.
Banks and payment providers may require additional processing time before the funds appear.
An email notification will be sent after the refund has been initiated.

Exchange Requests

If you would like a replacement item instead of a refund, contact support@zalleda.com. Exchange requests are reviewed based on product availability at that time.

Return Shipping

Return shipping costs are the responsibility of the customer. Approved returns are not subject to restocking charges or additional handling fees.

Updating or Canceling an Order

If you need to update your shipping address, correct order information, or request a cancellation, please contact us as soon as possible at support@zalleda.com.

We can review requests only before fulfillment has started. Once an order has entered the shipping process, changes or cancellations may no longer be possible.