FAQ

Find answers to common questions about our products, shipping, and policies

How long does order processing take?

Processing takes approximately 0–2 business days.

When will my order arrive?

After your order has been shipped, delivery within the United States generally takes 6–10 business days. Delivery times may vary depending on carrier operations, weather, or local conditions.

Is shipping free?

Yes. Every order includes free standard shipping within the United States. No minimum purchase or promotional code is required.

How can I track my order?

Once your order has been shipped, you'll receive an email containing tracking information. Tracking updates may take up to 48 hours to appear after the package has been dispatched.

What is your return policy?

Return requests must be submitted within 30 days after the package is marked as delivered. Returned items must meet the conditions outlined in the Return and Refund Policy.

Can I update or cancel my order?

Requests to update shipping information or cancel an order must be received before fulfillment begins. Once an order enters processing or shipment, changes may no longer be available.

What should I do if my order arrives damaged or incorrect?

Contact our support team at support@zalleda.com and include your order number, a brief description of the issue, and photos of the item and its packaging. After reviewing the information, an appropriate resolution will be determined.

How can I contact customer support?

You can reach our support team by emailing support@zalleda.com. Customer support is available Monday through Friday from 8:00 AM to 5:00 PM (GMT-4), with replies provided within 24 business hours.